Quality rich, helpful and profitable customer interaction forms the cornerstone of a successful call center. With the evolution of new technologies and changing patterns of customer demands, the role of a call center agent can truly become a daunting task. ASE offers its exclusive suite of IT driven call center customer relationship management services to help its clients handle their customers efficiently, pitch new products strategically, improve sales and generate great customer experience and loyalty.
ASE’s call center CRM solutions also help clients to address the challenges of:
- Getting a unified view of all call center operations
- Monitoring agent performance and easing workload
- Integrating the right agent desktop solution to improve efficiencies
- Implementing the latest technology to respond to customers’ queries and demands quickly and efficiently
- Reducing average customer handling time
- Boosting sales
How We Help
At ASE, we help provide end-to-end solutions for deploying smart, innovative and responsive customer relationship management solutions. Our CRM services in Saudi Arabia include:
- Comprehensive support for inbound, outbound and multimedia communications in call centers
- Providing a state-of-the-art soft phone interface
- Universal queuing systems and unified messaging to facilitate excellent customer handling
- Providing key customer information to call center agents and helping them provide personalized and relevant services
- Application nesting services that collate call center applications within appropriate tabs
- Real-time data and analytics to help call center managers to monitor employee performance and manage the center’s operations at all times
The ASE Advantage
Our customer relationship management solutions for call centers are formulated to help you enhance the efficiency of your systems and processes, facilitate quality interactions between agents and clients and drive greater customer satisfaction. At the same time, we focus on helping you identify new avenues of marketing and selling your products or services. With our CRM solutions, you can integrate your call center’s back end systems, reduce overall manpower workload and leverage customer feedback to refurbish your marketing strategy or introduce new products and services that cater to your customers’ demands.
Contact ASE today to discuss your requirements of customer centric and profitable CRM solutions for call centers in Saudi Arabia.
