Despite the availability of multiple channels of communication such as email, messages, instant chats and social media interactions, customers still prefer to dial a number in order to address their queries to a ‘real voice’ and resolve their issues. This is where the importance of voice analytics gets highlighted. ASE offers its unique suite of call center voice analytics solutionsthat help your call centers to offer quick and improved customer service.
ASE’s voice analytics services also help you to address the challenges of:
- Managing multi channel communication between agents and callers more efficiently
- Analyzing customer requirements
- Monitoring agent performance
- Getting a 360 degree overview of the performance of your inbound, outbound and multi location call processes and units
How We Help
ASE provides technology driven voice analytics services that help call center owners and managers to:
- Identify call drivers
- Improve average call handling time
- Increase first call resolution rates
- Track the effectiveness of outsourcer
- Identify root cause of poor interaction between callers and agents
- Improve the performance and call handling capabilities of agents
- Provide customized service to customers
- Improve overall business efficiency and profitability
The ASE Advantage
ASE’s voice analytics service for call centers is extremely relevant for call center owners and managers who not only wish to know what their customers say but also understand and monitor the way their agents respond to customer queries. With the ease of monitoring both customer requirements and agent responses, call centers can truly improve their interactions and provide a personalized service to the callers.
Contact ASE today to discuss your requirements of call center voice analytics in Saudi Arabia.
