ASE (LCR)
Local Call Recording
Local Call Recording Solution
ASE Local Recording System for Genesys Cloud, ASE’s Local Recording System provides a powerful and secure way to capture, store, and manage all voice interactions within your Genesys Cloud contact center environment — with recordings stored locally under your full control.
This solution is designed for organizations that require enhanced data privacy, compliance with strict regulatory frameworks, or prefer to maintain call data on-premises or within private infrastructure rather than relying solely on cloud storage.
Comprehensive Call Capture
Our system captures all inbound and outbound calls in real time using Genesys Cloud’s advanced Recording APIs and streaming capabilities. This ensures no call is missed and all interactions are accurately documented with detailed metadata for auditing and quality management.
Robust and Secure Local Storage
Recordings are stored on your local servers or private cloud storage, giving you complete control over access, backup, and retention policies. This minimizes risk associated with data breaches or cloud storage outages, and supports strict compliance requirements such as GDPR, HIPAA, PCI DSS, and more.
Easy Access and Intelligent Management
Supervisors, compliance teams, and analysts can quickly search, review, and manage recordings through an intuitive web interface. Features include tagging, filtering by call attributes, exporting, and integration with quality management workflows to streamline training and performance analysis.
Scalable Architecture
Whether you operate a small call center or an enterprise-scale contact center handling thousands of concurrent calls, ASE’s solution scales seamlessly. It supports high availability, redundancy, and failover options to ensure continuous recording without data loss.
Enhanced Privacy and Compliance
By keeping recordings within your own network or private cloud, you reduce exposure to external risks and meet data sovereignty laws that require customer data to remain within specific geographic boundaries.
Flexible Deployment Options
Our system can be deployed on-premises, in your private cloud, or in hybrid environments — tailored to your infrastructure and operational preferences.
Why Choose Us as Your Local Recording System?
Real-time, high-quality call capture from Genesys Cloud
Full control over recording storage and access
Compliance with industry regulations and data privacy standards
Scalable to match contact center growth